There is no running away from it today when you have to face having a difficult and awkward conversation with someone you know all too well. The tried and tested approach of rehearsing in front of a mirror so that your voice will sound natural, clear and to the point may very well be the desired approach but deep down you know all too well that it will not inspire or engage change in the other. So what do you do? Be spontaneous in your delivery is the clear and precise answer. An unexpected energy of freshness is in the air that carries with it the power to convey what needs to be said with impact so that change can only result.